Moroccan Consulates Set to Collect 540 Million Dirhams as MP Presses Bourita for Answers
Response times for complaints, pensioners’ life certificates and remote access to administrative documents: MP Souad Frikech has demanded answers from Nasser Bourita about how Moroccan consulates operate. She wants to know what measures are planned to make procedures easier for Moroccans living abroad.
How many complaints filed on Chikaya have been handled? How long did it take? On November 10, Souad Frikech asked the foreign minister for precise figures during a review of her department’s 2027 budget. The MP also wants to know what steps are planned to improve the handling of complaints from Moroccans living abroad.
Nasser Bourita had already given an initial report in June 2025. At the time, his ministry had handled 1 345 requests and complaints received through Chikaya during 2024. They concerned, in particular, consular services, civil status and social or financial difficulties.
Souad Frikech also wants to accelerate the shift to digital services. She asked the minister whether birth certificates could be obtained remotely and whether digital life certificates could be made available to all Moroccan pensioners living abroad. She is calling for a timetable for these procedures, which still require many users to travel in person.
The MP also raised the issue of assistance for Moroccans in difficulty. She has proposed creating a legal and social aid fund and asked whether specialist units could support women at consulates who are victims of violence or facing divorce proceedings in several countries.
The consulates’ financial resources were also discussed. Consular fees are expected to bring in 540 million dirhams in 2027, while the ministry’s investment budget would fall from 440 to 320 million dirhams, a decrease of 27,27 %. Souad Frikech asked Bourita for details about plans to modernize the consulates and improve reception conditions for Moroccans living abroad.
