Exploding Wine Bottle: Carrefour Refuses Compensation to Injured Customer

The incident dates back to early January, when a consumer tried to open a bottle purchased ten days earlier at the Bomerée store. According to the victim, the glass shattered as he inserted the corkscrew. The deep wound required treatment in the emergency department and six stitches, and left him unable to drive for a week, reports SudInfo.

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In response to a request for reimbursement of medical expenses totaling approximately 150 euros, Carrefour Belgium commissioned an assessment by its quality departments and the supplier. The retailer says it detected no manufacturing defect in the control samples from the batch concerned, asserting that safety standards had been strictly followed when the products left the warehouses.

The company also highlights the absence of other similar complaints and the impossibility of verifying how the product was handled after its sale. “As the incident was reported several days after the purchase,” management believes it cannot establish a direct causal link, thereby rejecting any liability for the accident.

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For the customer, this decision amounts to “casting doubt on his word.” He claims that an employee in the department allegedly told him that similar cases had occurred in the past, a version that contradicts the findings of the official investigation. Despite this testimony, the distributor maintains its position, leaving the consumer with no recourse for his medical expenses.