Casablanca and Marrakech, the best airports in Africa

Five distinctions for Casablanca Mohammed V Airport. Carried out by the Airports Council International (ACI), the international ASQ/ACI (Airport Service Quality) ranking for the year 2023 has named, for the second consecutive year, the Casablanca Mohammed V Airport as the best airport in Africa in its category, the airport with the most dedicated staff in Africa and the airport in Africa with the easiest journey, indicates the National Airports Office (ONDA) in a press release, adding that it has also been named, for the first time, as the most pleasant airport in Africa and the cleanest airport in Africa. The Office will receive these trophies at the "Customer Experience Global Summit and Exhibition" to be held from September 23 to 26, 2024 in Atlanta, United States. In addition to the Casablanca airport, the Marrakech Menara Airport has been named, for the first time, as the best airport in Africa in its category, the airport in Africa with the easiest journey and the cleanest airport in Africa, ONDA said.

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Thus, these two airports classified in the category of airports welcoming between 5 and 15 million passengers per year, have been rewarded as the best airports on the continent. For ONDA, these awards are a testament to the constant commitment of its teams and partners to meet the growing needs of passengers. Similarly, they are part of a continuous improvement approach to service quality, in line with the Office’s transformation plan.

ACI awards these distinctions to the best airports each year according to the ASQ "Airport Service Quality" surveys, which assess passenger satisfaction through various indicators. The surveys conducted by ACI as part of this program take into account a wide range of relevant indicators covering the entire passenger experience, including the services offered, waiting times, staff courtesy and cleanliness of the facilities, it is specified. The aim is to measure passenger satisfaction, understand their expectations and compare the performance of airports with other participants in the ASQ program internationally. The ASQ survey for the year 2023 was carried out by surveying around 600,000 passengers, through more than 400 airports around the world. More than 2,900 passengers were surveyed throughout 2023 for the Casablanca Mohammed V and Marrakech Menara airports.