Moroccan Banks Under Fire: Soaring Fees and Empty ATMs Spark Consumer Outrage

Thus, the Federation denounces a series of "repeated excesses" in banking services, accusing the banks of infringing on the rights of their customers and undermining confidence in the sector.

At the heart of the criticism: the soaring of certain tariffs, considered unjustified. The Federation in particular points to the increase in transfer fees, from 10 to 33 dirhams for certain transactions, or the cost of bank cards, which has sometimes tripled to reach more than 199 dirhams. These increases, often made without notice, illustrate a lack of transparency in violation of the law on consumer protection.

The indictment does not stop there. The obligation for customers to subscribe to compulsory insurance when obtaining a loan, limiting their freedom of choice, as well as the recurring lack of liquidity in ATMs, particularly penalizing during public holidays, are also denounced.

Faced with this imbalance, the Federation calls on the banks to comply with the law and calls on the legislator to act. It demands the establishment of stricter rules to regulate abusive practices, in particular unilateral contract changes, a source of direct harm to customers.