Court of Auditors Urges Improved Consular Services for Moroccan Expats

It is through concerted actions that the Court calls on the ministry led by Nasser Bourita. In its report, the institution pointed out that the 57 general consulates and 100 consular sections of embassies that manage the consular services for MREs must be more effective, especially since the Moroccan community living abroad represents more than 10% of the Moroccan population. This is not, according to the Court, the mobile consulates deployed everywhere. The Institution of Zineb El Adaoui calls for synergy of actions, improvement of consular services, recruitment of competent personnel and implementation of a monitoring and evaluation mechanism.

The institution revealed that since 2019, some consular premises are unsuitable for receiving users. Similarly, these consular posts require a computerized appointment management system allowing users to choose the appropriate time slots. "Based on a sample of 27 consulates, the rate of registered MREs does not exceed 41% compared to the estimated number of Moroccan nationals residing within these consular districts," it is specified.

The Court of Auditors also pointed out that "in terms of assistance to MREs and crisis management, the establishment of a crisis management plan at the level of the consulates is necessary, in order to enable them to adopt a proactive approach in the event of exceptional situations, as well as the organization of training sessions for the staff of the consular posts on crisis management."

The Court further explains that the consular registration registers "only allow the identification of registered Moroccan nationals who stay for a long time." To solve this situation, it "recommends the establishment of a digital platform allowing Moroccans traveling abroad to leave their contact details, as well as those of the people to be contacted in case of need or emergency, and allowing the consulates to consult this database in crisis situations."