French Telemarketing Law Threatens 90,000 Jobs in Morocco’s Call Center Industry
2 July 2025
The law on telephone canvassing in France, which is scheduled to come into force in 2026, could affect the offshore sector in Morocco.
Call centers
French Telemarketing Ban Threatens 100,000 Jobs in Moroccan Call Centers
29 May 2025
The adoption on May 21 by the French Parliament of a law banning unsolicited telemarketing, which will come into effect in August 2026, is causing great concern in Morocco.
Morocco’s Call Centers Face Job Losses as France Bans Cold Calling
24 May 2025
The French Parliament has just passed a law banning cold calling. The measure, which will come into effect in August 2026, is a blow to the call center sector in Morocco, which (…)
Bouygues Telecom to Shift 150 Jobs to Portugal and Morocco
29 March 2025
The management of Bouygues Telecom has confirmed its intention to relocate around 150 jobs, following a meeting with the unions on the strategic orientations. These positions (…)
AI Adoption in Moroccan Call Centers Raises Productivity and Job Concerns
13 February 2025
In search of efficiency and productivity, some call centers in Morocco are increasingly opting for artificial intelligence. The trend worries unions who fear massive job losses.
Moroccan Call Center Fined €50,000 for Solar Panel Scam Targeting French Residents
30 October 2024
A call center based in Casablanca was sentenced to a heavy fine for having conducted an illegal telemarketing campaign with many residents in the Lyon region.
Algeria Challenges Morocco’s Dominance in African Offshoring Market
25 January 2021
Morocco, the leader in Africa and the top offshoring destination, now seems to have a formidable competitor. Algeria has just signed a cooperation agreement on the development (…)
Call Centers Lead Job Growth in Morocco Amid Pandemic, IT and Banking Follow
17 January 2021
The sector that has recruited the most in 2020 in Morocco despite the health crisis is that of call centers. It is followed by IT operators and banks, which have also hired, (…)
Morocco Call Centers Remain Open Despite Coronavirus Concerns, Sparking Employee Protests
20 March 2020
Despite the risks of spreading coronavirus, call centers are still open in Morocco.
Call Center Jobs in Morocco: High Stress and Low Pay, Study Finds
5 October 2019
Call centers, one of the sectors that recruit the most in Morocco, would cause the most stress to employees. This is at least what the results of a study conducted by the (…)