6 August 2026
Starting August 11, French consumers may no longer be called for commercial purposes without having given their consent. A campaign entrusted to a call center in Morocco could (…)
15 July 2026
From August 11, 2026, telephone solicitation in France will be much more regulated. A reform that risks directly affecting call centers established in Morocco and working for (…)
11 June 2026
The Nespresso group has announced the closure of its customer relations center in Lyon. This restructuring involves externalizing a large portion of its activities to Morocco, (…)
24 May 2026
France is about to drastically tighten its rules on telemarketing. This legislative upheaval plunges Morocco’s outsourcing sector into uncertainty, directly threatening (…)
9 May 2026
Artificial intelligence is disrupting customer service. While it automates simple requests, this technology now threatens jobs relocated to Morocco and imposes unprecedented (…)
30 April 2026
The Amicio call center in Redon is preparing to lay off its 85 employees, mostly women. A emblematic closure of the crisis in a sector hit by artificial intelligence and fierce (…)
13 April 2026
The Moroccan call center sector is wavering under the effect of a new French law. While 50,000 jobs are threatened, Minister Younes Sekkouri is launching a strategic (…)
9 April 2026
Moroccan offshoring is threatened by the new French laws on canvassing. The UNTM union is alerting the government to the fate of thousands of jobs in call centers and is (…)
6 April 2026
The SETCa union denounces gradual layoffs at WBCC in Herstal. The organization is concerned about the transfer of several services to Morocco, to the detriment of local (…)
1 April 2026
A new French law restricting telephone canvassing will threaten nearly 50,000 jobs in call centers in Morocco. This pillar of offshoring fears a major social crisis in the (…)