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Call centers

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  • Morocco Call Centers Remain Open Despite Coronavirus Concerns, Sparking Employee Protests
    20 March 2020, by Bladi.net

    Despite the risks of spreading coronavirus, call centers are still open in Morocco.
    On social networks, distress messages from some employees are widely relayed to demand the closure of these "threatened" centers by the spread of coronavirus. Crammed by the dozens in confined spaces, they fear the worst. A petition addressed to the government, with more than 7,000 signatures, has also been initiated.
    In addition, some companies such as B2H, Anotel and Majorel, have, as a security (…)

  • Call Centers Lead Job Growth in Morocco Amid Pandemic, IT and Banking Follow
    17 January 2021, by Jérôme

    The sector that has recruited the most in 2020 in Morocco despite the health crisis is that of call centers. It is followed by IT operators and banks, which have also hired, but prioritizing entry-level profiles.
    "Out of the 75,316 positions opened on the job board last year, 50,883 concerned call centers, or nearly 68%," said L’Économiste. Thus, call centers have taken advantage of the rise of telework and the use by some clients, including e-commerce, of outsourced customer relationship (…)

  • French Law Tightens Telemarketing Rules, Challenging Moroccan Call Centers
    28 September 2020, by Bladi.net

    Law No. 2020-901 of July 24, 2020, adopted by the French National Assembly since 2018, published in the Official Journal of Saturday, July 25, 2020, aims to regulate telephone canvassing and fight against fraudulent calls. The impact of this law will be brutal for some customer relationship centers but only those that are specialized in telephone prospecting and making calls in these areas of activity, says Rachida Belliard, founder and director of development of Pertinence Formation & (…)

  • Algeria Challenges Morocco’s Dominance in African Offshoring Market
    25 January 2021, by Sylvanus

    Morocco, the leader in Africa and the top offshoring destination, now seems to have a formidable competitor. Algeria has just signed a cooperation agreement on the development of the export of Algerian digital services to France.
    This agreement was signed between the Algerian-French Chamber of Commerce and Industry (CCIAF) and the Algerian Group of Digital Stakeholders (GAAN) on Thursday, January 21 in Algiers. It aims to "connect French companies, who want to outsource certain services (…)

  • Bouygues Telecom to Shift 150 Jobs to Portugal and Morocco
    29 March, by Said

    The management of Bouygues Telecom has confirmed its intention to relocate around 150 jobs, following a meeting with the unions on the strategic orientations. These positions will be transferred to the group’s subsidiaries located in Porto, Portugal, and Rabat, Morocco.
    The management specifies that this measure concerns "about 150 people out of the 11,000 employees of the company", also assuring that "no forced departures are planned for these employees". The implementation of these (…)

  • Call Center Jobs in Morocco: High Stress and Low Pay, Study Finds
    5 October 2019, by Ginette

    Call centers, one of the sectors that recruit the most in Morocco, would cause the most stress to employees. This is at least what the results of a study conducted by the recruitment portal "Rekrute" among current and former employees of this sector have revealed. This survey involved 1,359 people, 39% of whom currently work in a call center.
    The study results show stress at the top of the curve. Indeed, the frantic pace of work causes it in 72% of employees.
    According to the daily Al (…)

  • Moroccan Call Center Fined €50,000 for Solar Panel Scam Targeting French Residents
    30 October 2024, by Said

    A call center based in Casablanca was sentenced to a heavy fine for having conducted an illegal telemarketing campaign with many residents in the Lyon region.
    Posing as an "RGE study office" mandated by the government, the Ben-Mensah Call operators promised individuals assistance with the installation of solar panels after examining their bills.
    Their real goal? Collect personal information on the victims of this scam. "They call from a 06 number that seems real," testifies Martin, a (…)

  • Moroccan Police Investigate Massive Call Center Fraud Ring Spanning Multiple Cities
    24 April 2019, by Bladi.net

    The DGSN has opened judicial investigations against about a hundred managers and employees of fictitious call centers in several cities in Morocco including Casablanca, Marrakech, Meknes, Oujda, Kenitra. They are suspected of theft, transfer, and telephone call hacking.
    About a hundred individuals are under judicial investigation in several cities in Morocco. These managers and employees of fictitious call centers would be operating without legal authorizations. But they are also accused (…)

  • AI Adoption in Moroccan Call Centers Raises Productivity and Job Concerns
    13 February, by Prince

    In search of efficiency and productivity, some call centers in Morocco are increasingly opting for artificial intelligence. The trend worries unions who fear massive job losses.
    Call centers are booming in Morocco. The sector employs nearly 110,000 people and contributes 5% to the kingdom’s GDP. To improve their productivity, several companies in this sector are adopting artificial intelligence (AI). This is the case of the company Intelcia, specialized in "customer support". "They do the (…)