25 August 2025
TotalEnergies, a client of IKANBI Belgium for seven years, has announced its decision not to renew its contract with the Liège call center, following an international tender. (…)
21 August 2025
The law on telephone canvassing that will come into force in France in August 2026 will certainly affect the outsourcing sector in Morocco, already faced with the rise of (…)
2 July 2025
The law on telephone canvassing in France, which is scheduled to come into force in 2026, could affect the offshore sector in Morocco.
29 May 2025
The adoption on May 21 by the French Parliament of a law banning unsolicited telemarketing, which will come into effect in August 2026, is causing great concern in Morocco.
24 May 2025
The French Parliament has just passed a law banning cold calling. The measure, which will come into effect in August 2026, is a blow to the call center sector in Morocco, which (…)
29 March 2025
The management of Bouygues Telecom has confirmed its intention to relocate around 150 jobs, following a meeting with the unions on the strategic orientations. These positions (…)
13 February 2025
In search of efficiency and productivity, some call centers in Morocco are increasingly opting for artificial intelligence. The trend worries unions who fear massive job losses.
30 October 2024
A call center based in Casablanca was sentenced to a heavy fine for having conducted an illegal telemarketing campaign with many residents in the Lyon region.
25 January 2021
Morocco, the leader in Africa and the top offshoring destination, now seems to have a formidable competitor. Algeria has just signed a cooperation agreement on the development (…)
17 January 2021
The sector that has recruited the most in 2020 in Morocco despite the health crisis is that of call centers. It is followed by IT operators and banks, which have also hired, (…)