Offshoring Industry Faces Sharp Decline as COVID-19 Disrupts Global Operations

The offshoring sector is shaken by the coronavirus pandemic. Emergency plans to ensure the continuity of services have been developed. Plans adapted to preventive health and safety measures, to limit the spread of the virus. This includes teleworking in order to respect distancing on the platforms and on board the staff transport.

Intelcia’s turnover decreased by around 15% in March and should decline by 30 to 40% in April, said Karim Bernoussi, Chairman and CEO of the Intelcia group, one of the players in the outsourcing market in Morocco, reports the Map. This, despite the many measures taken by companies to ensure the continuity of service. Teleworking has made it possible to safeguard the jobs of 8,700 employees of the group, including 5,000 in Morocco, and to satisfy the client contractors, said Karim Bernoussi. Because the health and financial security of employees and the maintenance of services for clients are the two priorities of the group during this health crisis.

The CEO of Intelcia believes that the company is optimistic about the future of the sector, even if it is difficult to predict the post-containment period. It continues to recruit and train remotely for the future. For him, the goal is to become a global player in outsourcing in the medium term. To do this, the company will develop its multilingual capacity and diversify its business expertise.

The new Intelcia It Solutions division is used by more than 300 organizations to address IT management and application development needs. This, through two digital document management solutions. The offshoring sector, which accounts for 3% of the kingdom’s GDP, is considered one of Morocco’s flagship global professions. It is implementing means to counter covid-19, in order to regain its best performance.