Moroccan Outsourcing Giant Intelcia Acquires French Customer Service Firm Coriolis

Intelcia is active for its development. The Moroccan group has integrated Coriolis Service, a customer relations specialist founded in 1999 and a subsidiary of the alternative telecoms operator Coriolis Telecom, into its family, bringing the number of Intelcia sites in France to 10. With this integration, the Moroccan leader in outsourcing has 4,000 employees in France and plans to recruit 1,100 more across all its sites in France in 2023.

"Such an operation allows Intelcia to become the 3rd operator in France, in terms of turnover with nearly 400 million euros in 2021. In terms of number of positions, Intelcia becomes number 2 in the sector with about 17,000 positions serving French clients, including 3,500 in France. But beyond the figures, our Group will be able to benefit from the expertise that Coriolis Service has developed in the French market over the past 30 years," says Youssef El Aoufir, Deputy Group CEO & CEO French Market of Intelcia.

And he adds: "Furthermore, this integration will strengthen the operational capacity of the Intelcia group to better serve its clients in the various sectors and geographies, and capitalize on the excellence and spirit of innovation of the group to deliver the best possible experience for its clients".