IRS Launches AI Chatbot to Streamline Customer Service and Tax Inquiries

This is a project of the Directorate General of Taxes (DGI) that is part of the continuation of its digitization program, which has affected, in recent years, both its internal processes and the tax obligations of taxpayers.

This process aims to diversify the communication channels with a view to improving the quality of service provision. It is in this context that a call for tenders has just been launched for the development and implementation of this solution.

This Chatbot, according to the newspaper, will allow the DGI to offer an intelligent interactive tool to its clients in order to inform, guide, assist them and answer their questions continuously.

According to the tender document, the software must support a load of 10,000 users per month, executing an average of 5 requests. The cost of the project is estimated at 1.56 million DH, all taxes included.