Call Center Jobs in Morocco: High Stress and Low Pay, Study Finds

5 October 2019 – byGinette · 1 min read

Call centers, one of the sectors that recruit the most in Morocco, would cause the most stress to employees. This is at least what the results of a study conducted by the recruitment portal "Rekrute" among current and former employees of this sector have revealed. This survey involved 1,359 people, 39% of whom currently work in a call center.

The study results show stress at the top of the curve. Indeed, the frantic pace of work causes it in 72% of employees.

According to the daily Al Massae, in addition to those who mention the issue of stress, 37% denounce the frantic pace of work and its conditions, 26% are unable to achieve the objectives set by the employer and 9% suffer from the relational climate with their colleagues.

Similarly, no less than 35% of employees consider their remuneration to be low.

These results, reported by the daily, also revealed that call centers represent a career booster for young graduates.

Thus, 35% of employees said that this sector would be rich in opportunities and 54% of them indicated that they had managed to find a new job by making use of their past experience in a call center.

But 46% of employees do not share this view and think that in addition to being an enormous source of stress, their passage within a call center did not open any other doors for them.

Category: Economy

Keywords:

Call centers Study