Nightmare at 30,000 Feet: Tunisian Delegation’s Ordeal with Royal Air Maroc Exposes Airline Chaos

A disappointing experience on board Royal Air Maroc (RAM). The outbound flight of the Tunisian delegation was first postponed by two hours without a convincing explanation, reports L’Économiste Maghrébin. After takeoff, the Tunisian delegation arrived in Dakar, but they found that there was no trace of the suitcase containing all the educational material for the seminar. "We asked for it to be put on the 6 pm flight, then the 1 am flight," says the passenger. When she woke up at 2am, she saw no luggage. She found no (RAM) agent willing to commit in writing.

The return flight was not easy either. Like the outbound flight, the return flight was also postponed. Scheduled for 2:25 am, the Dakar-Casablanca flight finally took off at 3:05 am. According to the flight attendants, the connection to Tunis, scheduled for 7:50 am, would wait for the passengers concerned. The plane landed at the airport at precisely 7 am. Arriving at the boarding gate at 7:25 am, the passenger found that her name had already been "removed" from the list. Surprisingly, other passengers on the same flight, who arrived after her, boarded calmly. She tried unsuccessfully to board. "The impression of a disguised overbooking, she whispers. Some travelers are removed to accommodate privileged ones."

While overbooking is legal, no written document, no compensation was offered, no hotel accommodation was provided to the passenger. Jihene’s suitcase finally arrived... after the end of her seminar, it is specified. "I was advised to file an online complaint, but I was given no receipt, no deadline," she laments.