Morocco’s Digital Push Aims to Cut Red Tape as Public Frustration with Bureaucracy Soars

"The Moroccan citizen spends an average of 50 hours per year interacting with the various public administrations. As for companies, they spend an average of 200 hours per year in contact with public services with a dissatisfaction rate ranging between 85 and 90%," indicates the note of general guidelines for the development of digital in Morocco by 2025. The same source estimates that these averages hide much longer contact times depending on the cases.

To reverse the trend, the Digital Development Agency intends to intervene to put in place an effective overall interoperability framework for administrations and fundamental prerequisites. The agency will also create an innovation lab to both accelerate the digital transformation of public services and develop structuring initiatives for digitalization in Morocco, specifies L’Economiste.