Transavia Extends Free Rebooking Options for Morocco Flights After Earthquake

After facing criticism on social media for setting a September 16 deadline for its customers who had booked for Morocco to modify the departure dates and destinations free of charge, Transavia finally gave in to the pressure. The low-cost airline announced on Wednesday the "possibility of a voucher from now on. For any flight from September 9 to 16: free rebooking but with a fare adjustment until March 31, 2024 or possibility of a voucher, valid for 1 year (non-transferable, non-restrictive on routes, destinations)," reports BFM TV.

In addition to customers, tourism stakeholders are outraged by the constraints imposed by some airlines like Transavia and Ryanair. "Proposing rebookings with constraints both in duration and in their modalities appears quite mean. And all the more so since you offer the world as a playground to our customers all year round! Could we not all collectively be supportive in our arrangements by offering realistic and not limited conditions?" questions René-Marc Chikli, the president of the Tour Operators Union (SETO).

The professional invites the airlines and tour operators to set aside "their particular interests and their purely economic reflexes for the time of the relief efforts and in respect of the local populations" and avoid putting customers "in uncomfortable positions of voyeurism in the face of the drama".