Ryanair Chaos: 24-Hour Delay Strands Moroccan Expats at Fez Airport Amid Technical Failures

"The delay was not the only problem experienced by the victims of the flight to Alicante, as well as other passengers on a flight from Fez to Valencia. (...) Travelers also encountered technical difficulties when checking in on the company’s website, which prevented the completion of the necessary procedures before and during their presence at the airport, thus aggravating the psychological pressure and their state of tension," said Najate Bouhou, one of the passengers, to Hespress. Faced with this flight delay, "the passengers had to wait for a replacement plane for hours, while some had come to the airport without being prepared for such circumstances, which required additional expenses and the satisfaction of specific needs, which was not planned," she added.

Najate Bouhou deplores the absence of Ryanair representatives at the Fez-Saïss airport. Due to this absence, "the passengers were victims of mistreatment by the captain of the Valencia plane and representatives of an intermediary company who did not know how to communicate with the aggrieved persons, nor provide alternatives or needs to the travelers exhausted by the wait until the provision of another plane to ensure their flight," she denounced. Another grievance: the "technical breakdowns prevented the filing of complaints or the reporting of problems via the company’s digital platform," she further deplored. In the passenger’s eyes, "this negligence reflects a lack of professionalism in the treatment of customers, especially during the transit period which requires increased attention and effective communication with passengers."