Morocco’s Train Travel Crisis: Passengers Face Heat, Overcrowding Amid Summer Tourist Surge

It is not easy to travel by train during this summer period marked by the influx of tourists. In a written question addressed to the Minister of Transport on the deterioration of the quality of train travel due to the lack of necessary services and comfort means for passengers, the total lack of air conditioning despite the suffocating temperatures, and the deplorable state of the sanitary facilities as well as the total lack of communication with passengers, the deputy Mohamed Karim, from the Authenticity and Modernity group in the House of Representatives, stated that passenger train journeys, during the hot summer days, have turned into suffering and an unbearable experience, especially for long-distance trains (from Rabat or Casablanca to Fez and Oujda or to Marrakech or vice versa), due to the total lack of comfort and essential services, even at a minimum.

In the eyes of the PAM elected official, this situation not only constitutes a legal violation of customer rights, but also raises concerns about the neglect and indifference to the damage and inconvenience caused to users, and the total ignorance of their complaints by the administration responsible for this strategic establishment for development. He then asks the Minister of Transport the measures and provisions that his department will take concerning the severe deterioration of the quality of regular train journeys.