Morocco Streamlines Services for Expats: Aït Melloul Launches Digital Platform for Marhaba 2025

"The reception and guidance office for Moroccans living abroad at the municipal level operates regularly throughout the year, with an intensification of efforts during the summer season, given the influx of a large number of community members and the increase in the pace of requests and consultations. [...] A permanent, specialized administrative team that has received extensive training in this field oversees this office," says the first deputy president of the Aït Melloul municipal council to Hespress.

According to him, this office carries out missions of reception, listening, guidance and support for Moroccans living abroad and their families. "The services of the aforementioned office have been strengthened by the launch of an interactive electronic platform that allows remote processing of requests in a smooth and efficient manner," he added. The services requested by Moroccans living abroad from this office are of various kinds: real estate files, connection to water and electricity networks, follow-up of building permits and regularization of pending administrative situations, as well as collective and legal consultations of interest to categories of retirees, widows or holders of small projects.

Created "in application of the Royal High Directives," this office is responsible for "the reception, listening, diagnosis of needs and expectations, as well as the orientation of the persons concerned towards the competent administrative services, and their support in the process of access to social rights and administrative services, and the simplification of the legal procedures in force. It also contributes to supporting their socio-economic integration, whether they are Moroccans returning or foreigners residing in Morocco," he further states.

The office also works to feed and update the database related to Moroccans living abroad from the region, and to communicate with them. "This orientation is consolidated by the creation each year of a permanent office that operates every day of the week, including weekends and public holidays, in order to provide proximity services and respond to the various questions and expectations of migrants from the municipality and members of the Moroccan community residing abroad during their stay in the region to spend their summer holidays."

And to add: The "council works to integrate the migration dimension into its action program for the period 2022-2028, through a dedicated axis to the attention paid to Moroccans living abroad and their families, and to ensure their participation in the development process, given the large number of inhabitants of the municipality residing in various countries of the world who are linked to their region, in addition to others who settle in several Moroccan cities."