Moroccan Households Shocked by Tripled Water and Electricity Bills

It is a hard blow for the populations of Rabat, Casablanca and Tangier. Water and electricity bills with exorbitant amounts, about triple the usual consumption, have reached them, reports the daily Al Akhbar.

For Bouazza Kharrati, president of the National Association for the Protection and Guidance of Consumers, many citizens are unable to pay these bills, adding that "it is time for the State to review its water and electricity pricing policy and to call public and private players in this sector to order."

According to the latter, the situation not only harms consumers, but also nullifies all the support measures taken by the government for households during this health crisis period.

The shot will be corrected, as soon as the operations of reading the meter indexes resume, and the amounts estimated on the bills over the last three months of confinement will be reviewed, promised ONEE, which, in a press release, also invited its customers to submit any complaints to the Customer Relationship Center (CRC), or to the agency of their place of residence or on the Office’s website.

These complaint files will be studied and processed diligently, the press release adds, specifying that, if necessary, extensions of payment deadlines will be granted to customers.