Outsourcia

Articles

• Morocco’s Customer Service Industry Faces 40% Revenue Drop Amid COVID-19 Crisis
  19 May 2020, by Sylvanus

  Covid-19 is having a negative impact on the customer relations sector in Morocco, with a 30 to 40% drop in turnover in May and June. Otmane Serraj, president of the Moroccan Association of Customer Relations, which brings together 17 companies, including Teleperformance, Sitel, Majorel and Outsourcia, decodes the situation.
  "The first quarter of 2020 was relatively spared, as we were able to react quickly. But the second quarter will be more severely affected, with a 15 to 30% drop in (…)