Morocco Ride-Hailing Legalization: Will VTC Services Finally Be Allowed?

The mismatch between population growth and the supply of urban mobility is pushing the kingdom’s metropolitan areas into a dead end. The current taxi model, based on the licensing system, is increasingly being challenged by professionals and civil society. It is being singled out as a source of rent-seeking that penalizes drivers, who are subject to heavy daily fees, and customers, who regularly face arbitrary trip selections or refusals to provide service.

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To overcome these structural shortcomings, sector stakeholders are calling for a comprehensive review of the legal framework. Bouazza Kherrati, president of the Moroccan Federation for Consumer Rights, told Hespress that liberalizing the market in favor of smart applications is essential to “solve the mobility problem.” This technological integration must nevertheless be accompanied by strict legal measures to protect users from abuse and guarantee safe transport.

Urban mobility in Morocco: digitization to put an end to the rent-seeking economy

On the social front, the urgency of the situation is prompting unions to demand immediate pragmatism. The Secretary-General of the Democratic Transport Union is urging the supervisory authorities to issue exceptional authorizations to app-based transport operators in order to absorb the supply deficit while awaiting definitive regulations.

He also warned that maintaining stopgap solutions and delaying the overhaul of transport laws directly harms the national economy. This institutional inertia fuels a climate of lawlessness that “deprives the State Treasury of significant resources” and feeds daily confrontations on the ground between traditional drivers and customers.

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Faced with these challenges, professionals are demanding the opening of an official and courageous dialogue with the government. The goal is to establish provisions guaranteeing fair competition among all mobility stakeholders, while upgrading human resources and modernizing fleets to raise service quality to international standards.