Flight to Marrakech Canceled, Passengers Stranded at Dole-Jura Airport

Dole-Jura airport is a small airport (100,000 passengers in 2022) compared to Basel-Mulhouse (7 million passengers) and Lyon Saint Exupéry (8.5 million). Many travelers prefer to go through this airport, which offers low-cost tickets and parking. But the downside is the treatment reserved for passengers in case of problems.

"My daughter was supposed to take the 12:05 pm flight to Marrakech on Thursday, September 7. Around 1 pm, while the passengers were in the boarding lounge, they were announced by loudspeaker that the flight was canceled due to a technical problem...," confides to the newspaper Le Progrès a 75-year-old man from Besançon who requested anonymity.

The approximately 200 passengers were then invited to "leave the airport", finding themselves "outside, in the parking lot, in the full sun." "It’s scandalous!" fumes the septuagenarian who denounces the fact that the passengers were "left to their own devices." "They weren’t given any fallback solution. They received a vague, poorly done form to fill out and they were left outside. We travel very often with my wife, it’s the first time I’ve seen this."

The cancellation of the flight on September 7 spared the passengers from a painful experience on September 8, the date on which a magnitude 6.8 earthquake struck the Al Haouz province in the Marrakech region. The Besançon man specifies that his daughter "still left with EasyJet from Basel-Mulhouse, on Saturday, on a direct flight. She then had to take a bus to Agadir, her destination."